Sana Day Spa Rescheduling & Cancellation Policy

At Sana Day Spa, we understand that life happens — and sometimes plans need to shift. We value your time, our therapists' time, and the healing space we've created for you. To ensure a smooth experience for all guests, we kindly ask that you review and honor the following policy:

Rescheduling

• You may reschedule your appointment up to 24 hours in advance at no charge.

• More than two reschedules for the same appointment may require a non-refundable deposit to secure your spot going forward.

• If you’re experiencing an emergency, please reach out as soon as possible — we’re human too and will always try to work with compassion.

Late Cancellations & No-Shows

• Cancellations made with less than 24 hours' notice will incur a 50% service charge.

• No-shows or cancellations made within 2 hours of your appointment will be charged 100% of the scheduled service.

• Repeat no-shows may result in the loss of booking privileges.

Deposits & Payment

• A deposit may be required for high-demand services or repeat reschedules.

• Deposits are applied to your total service and are non-refundable if canceled late or missed.

Late Arrivals

• If you arrive late, your session may be shortened in order to respect the next guest’s appointment.

• Full payment is still required for the originally scheduled time.

Our Commitment

We promise to hold space for your wellness journey, and in return, we ask for mutual respect of our time and services. This policy helps us provide consistent, high-quality care to every guest.